Enfrio is a recognised partner for major industries in the field of internal combustion engine cooling, thanks to the attention given to sustainability. Respecting the health and safety of workers as well as the environment is fundamental for achieving lasting success. For this reason, in 2016, Enfrio implemented an ISO 9001 certified Quality Management System to ensure maximum customer satisfaction and the quality of products and services offered.
The company has also committed to extending its management system to environmental and health and safety issues, complying with the requirements of ISO 14001 and ISO 45001 standards. With these significant steps forward, Enfrio demonstrates its commitment to sustainability and creating a better future for all.
Enfrio, in line with the above, through the Integrated Management System, has established to:
continuously improve its Integrated Management System and comply with its conformity obligations
These have been deduced from the analysis of the needs of the parties involved in Enfrio's activities, considering the context in which it operates.
The compliance obligations identified by Enfrio are, therefore:
An effectively applied Integrated Management System is relevant not only for the life and future of the company but also for all the forces involved in its development. All organisation resources are, therefore, invited to systematically apply the active procedures for which the Integrated Systems Office systematically carries out internal training activities and awareness-raising moments. This is of fundamental importance because everyone, in their role, contributes to the effectiveness of the system. On the contrary, if the procedures were not used correctly, there would be a high possibility of errors that could compromise the entire organisation.
Enfrio commits to providing all the necessary resources to ensure the correct application of the Integrated Management System, also through the work of its directive, systematically examining the system's effectiveness through internal audits, data analysis, monitoring of processes, products, customer feedback, internal and external factors that may influence the organisation, stakeholders, and their relevant requirements. In this process, where problems, non-compliance, or weaknesses are identified, specific corrective and/or preventive actions will be taken with a verification of their real effectiveness. These issues are periodically brought to the attention of the Management, which can accordingly make appropriate decisions and ensure the continuous improvement of the organisation.
We are committed to providing products and services of excellent quality that meet all applicable standards. The products and services we offer must comply with applicable laws, including product packaging, labelling, and after-sales service obligations. We will market our products and services based on their merits and will not make unjust or misleading statements about the products and services of our competitors.
We will comply with all relevant export controls and trade sanctions in the course of our business. We support the development and operation of open and competitive markets and the liberalisation of trade and investment in every country and market where we operate.
We will not engage in any activity that constitutes anticompetitive behaviour, such as abusing a dominant market position, collusion, participating in cartels, or inappropriately exchanging information with competitors. We gather information about the competition only in the normal course of business and obtain it through legally permissible sources and means.
Our relationships with our customers must be professional, fair, and transparent. We respect the privacy rights of our customers concerning their personal data.
We will safeguard the personal data of our customers in accordance with applicable law.